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If we cannot answer your query, then please contact us for more information.

Can I manage my inventory via the internet?

Yes. allows you to:

  • order online services and supplies;
  • schedule deliveries;
  • check on the status of service requests;
  • request scanning of documents;
  • define and update item descriptions all from the comfort of your desk 24/7, 365 days a year.
Which areas do you cover?

We provide delivery and collection services for some national organisations and government agencies located in (typically) Manchester, Birmingham, Gloucester, Oxford, Swindon, Portsmouth, Southampton, Taunton, Exeter, Bristol and London using our transport, DX service or secure post.

How can I retrieve my records when I need them?

Authorised users can retrieve records via our internet service, fax or email using File Centre's unique barcode reference or use your internal file or box reference.

Will I have a dedicated account manager?

An account manager will be assigned to deal with all your account queries. We believe in client-centred ideology and offer an attentive service from a friendly environment.

Do you supply boxes?

We supply triple-walled archive boxes, purposefully designed for archive storage, in three sizes:

  • A5: 254 x 127 x 360mm (0.6cuft)
  • A4: 245 x 330 x 385mm (1.1cuft)
  • A3: 245 x 330 x 530mm (1.5cuft)
Can I use my boxes?

You can use your boxes as long as they are fit for purpose, as it does not make sense to have the additional expense of re-boxing when submitting your original archive. Our boxes are triple-walled for superior strength and competitively priced against stationery suppliers whose boxes are single-walled.

When would you replace any of our boxes?

We replace boxes if they become unable to secure the contents safely, or the condition of the box means that the contents may become damaged, or the box is unable to be stored or retrieved safely.

At File Centre, we guarantee the boxes we supply for the life that they are in store with us and in the unlikely event that they become unusable they are replaced free of charge.

Why use File Centre to store my documents and data?

Anybody can store documents or data, but the difference with File Centre is that we enable you to retrieve the correct item.

Trusted to deliver what you want, when you want, where you want, safely and securely.

Why shouldn't I use a self-store?

It is worth remembering that:

  • sending staff offsite to a self-store interferes with day-to-day duties;
  • rummaging around looking for boxes and files at a self-store wastes time - but with File Centre, your boxes and files are barcoded, tracked and retrievable;
  • renting space to fill later is uneconomic - but with File Centre, you only pay for the space you are using;
  • if your staff are carrying boxes, they should have manual handling training and may be off work with back strain or associated injuries - but at File Centre staff are provided with training and supplied with the appropriate equipment to deal with box collections and deliveries.
How heavy can my box be?

If you cannot lift the box comfortably, it is probably too heavy. The maximum weight of any box should be no more than 15kg.

I store my boxes in the basement - why should I use File Centre?

File Centre storage has advantages over basements where inevitably:

  • boxes end up dirty and disorganised - but at File Centre, they are clean, dry and traceable;
  • there is a risk of floods damaging your documents - but File Centre is not located in an area susceptible to flooding or on a floodplain, and we do not store documents near plumbing pipes;
  • security may be a problem - but at File Centre, we offer a clean, dry, and secure environment in which to store your boxes.
Why choose File Centre to protect my documents and data?

File Centre provides the perfect opportunity for you to securely, and cost-effectively, archive your documents and data. We achieve this by:

  • treating your documents and data as a valuable asset;
  • protecting records, not merely storing them;
  • providing the organisation and management of your data;
  • making information available in a searchable, structured, on-demand format;
  • providing easy retrieval of data and records;
  • enabling business continuity.
How secure will my documents be?

File Centre operate secure manned warehouses which are monitored 24 hours a day, 365 days a year, with proximity entry for authorised personnel only;

  • all personnel are CRB checked;
  • we use satellite-tracked vehicles;
  • we have installed and maintained state-of-the-art security and fire alarm systems which include VESDA.
Do you offer an offsite backup service?

We have a dedicated vault where media are stored, in a climate-controlled environment with additional layers of security. Tapes are collected and retrieved on a scheduled basis.

Can you scan my documents?

We can scan your documents as a whole project and supply them on CD to you, or if you just require one document or file, we can scan the item and make it available via our internet site.

Many thanks for all your help with our documents and keeping me informed, so efficient and I really appreciate all your teams help.
N Butler, Tetbury
You have always dealt with all our archiving needs in a highly professional and friendly manner.  Your client support is second to none and excellent modern facilities, systems and processes provide us with the confidence that...
Having used your company for our archiving for some years, I have been especially impressed with the excellent customer care and attention to detail our requests have received. Nothing is ever too much trouble.
Forestry Commission, England
We have been using your business now for five years as a storage facility. It has always provided a high-quality function at a low cost. Whenever we have requested a file and the deadline for requests has passed the staff who will...
Milsted Langdon LLP
I’ve been meaning to message for a while to say a massive thank you to all of your staff that helped with our move from Parklands, without whom we would have never met our tight deadline! Every member was amazing but I would...
Lee & Nicky (Construction)