The requirements were and are, for a consistent service, prompt and accurate processing of customer requests. Standard next day or same day pickups or deliveries to the nominated locations of Bristol, London and Birmingham. The web-based database, helpful staff who understand and anticipate the client's requirements. Dedicated account management, to accommodate future needs.
Providing a project managed approach to the transfer of 40,000 plus cubic feet of archiving from the incumbent supplier while maintaining the client's internal customer requirements for information.
The provision of a confidential destruction service for all office waste paper, which involves the collection from their Bristol, Birmingham and London offices.
Confidential destruction is undertaken onsite to the correct shredded DIN level specified.
The provision of Rsweb.net for the full management of archiving requirements online providing the pickup and delivery of documents and services as required.
To provide a level of customer service that emulates the philosophy of understanding their client's needs and providing the best customer care possible.
Dedicated client manager to oversee requirements to ensure the best use of the system now and in the future
The provision of a cost-effective offsite document solution without compromising on the quality of service required.