At File Centre we aim to provide our customers with a service that far exceeds generally accepted standards and contractually specified requirements. We have taken the quality issue as fundamental to our business planning and have achieved a high standard of customer service and care. We are constantly striving to improve upon our existing standards and regularly review both our policies and our practices.
We have in place a quality management system to ensure that our customers always receive the highest standard of service. It consists of a document and computer based record system which enables the operational and customer liaison teams to communicate effectively and accurately. Regular quality meetings are convened to monitor the service currently being provided.
File Centre is aware of the need for maintaining and improving standards and as part of this process has attained registration to BS EN ISO 9001: 2000.
You create a picklist via your online database and request delivery from File Centre.
We download your picklist to a portable data terminal (PDT).
We pull the records and create the delivery manifest.
We confirm all the documents are loaded and transport them to you.
We scan items on delivery and print a receipt: on returning to File Centre we upload the PDT list and update the data.
When you have finished with some or all of the records, they can then be collected via a simple online request.